TERMS & CONDITIONS

Bookings & Payments​

• No deposit required — payment is made at the time of service.

• Accepted payment methods: Card, Cash, Afterpay and AMEX.

• Prices are subject to change without prior notice.
   

Booking, Cancellation & Rescheduling Policy​

• We kindly request at least 24 hours’ notice for any cancellation or rescheduling. This allows us to offer your time slot to another client on our waiting list.
  “We kindly request at least 24 hours notice for any cancellation or rescheduling.”

• Cancellations made within 24 hours or last‑minute changes may incur additional fees.

• If you need to reschedule, please notify us as soon as possible to secure a new appointment time.

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No‑Show Policy

• If you do not show up for your scheduled appointment without prior notification one time, your next requested appointment may not be accepted.
  “If you do not show up for your scheduled appointment without prior notification ONE time, your next requested appointment could be not accepted.”

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Late Arrivals

• A 15‑minute grace period is provided.

• Arrivals later than 15 minutes may result in a shortened service or cancellation.
  “We provide a 15-minute grace period. If you arrive later than this, your appointment either be cancelled or shortened.”

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Exceptions​

• We understand emergencies and illnesses happen. Please contact us as soon as possible to discuss a potential waiver on a case‑by‑case basis.
  “We understand emergencies and illnesses happen. Please contact us as soon as possible to discuss a potential waiver…”

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Non‑Refundable Policy & Service Satisfaction

• We do not offer refunds for any services rendered.

• Once a service has been completed, refunds are not provided for change of mind.
  “We do not offer refunds once the services are provided if you have simply changed your mind.”

• Any reactions or issues must be reported within 24–48 hours. Reports made after 48 hours are not eligible for assessment or complimentary fixes.

• A complimentary fix may be offered within 3–5 days to meet the agreed‑upon results, at our discretion.

• Results may vary depending on individual factors such as skin type, lash health, nail condition, and aftercare.

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Health & Safety​

• Clients must disclose any allergies, medical conditions, or sensitivities before receiving treatments.

• Ellie Nails & Beauty is not responsible for adverse reactions due to undisclosed health issues.

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Waiver & Consent Requirement

• Clients receiving services such as lash extensions, eyebrow treatments, and waxing are encouraged to review and complete our Waiver & Consent Form before their appointment.

• The waiver outlines risks, aftercare, and client consent.

• It must be reviewed and submitted prior to booking.

• The waiver is available on our Beauty Services page.

• Once completed, please return it via email or submit it in person at your appointment.

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Service Disclaimer

• Results vary based on individual skin type, lash health, hair growth, and aftercare.

• Proper aftercare is essential for maintaining results. Instructions will be provided for all services.​

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Liability Release

• By booking a service, you agree that Ellie Nails & Beauty, its staff, and representatives are not liable for any known or unknown effects or damages resulting from the services performed.

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Liability Release

• All client information is kept confidential.

• Before‑and‑after photos may be taken with your permission and used for promotional purposes.